Our People, Vision & Principles | McDonald’s Canada

Our people are the foundation of our business.

Our People Vision

At McDonald’s, we want to be Canada’s favourite place to work. That means delivering on an employee experience – a promise – to all members of the team at company-owned or independently franchised restaurants. We work hard to deliver a great experience to employees and our guests at McDonald’s restaurants.

Our Guiding Principles

People are the foundation of our business. From the newest employees to senior management at company-owned or independently franchised restaurants, employees are offered the tools and opportunities to succeed. Our determination to foster a safe, respectful, and inclusive environment that educates, empowers and encourages people of every age, background, and culture, provides the strategic framework around which we focus our people efforts. It will permit us to attract, retain and grow the best talent – which is what we need to run great restaurants.

Values

The backbone of our brand is, and always has been, a commitment to a set of core values that define who we are and how we run our business and restaurants. When we live our values every day and use them to make decisions – big and small – we define McDonald’s as a brand our people, and the people we serve, can trust.

· Serve: We put our guests and people first

· Inclusion: We open our doors to everyone

· Integrity: We do the right thing

· Community: We are good neighbours

· Family: We get better together

Our values are the filter through which all business decisions are made because actions speak louder than words.

Diversity Equity and Inclusion

Our global aspiration is that no matter where you are in the world, when you interact with McDonald’s—through the app, in a restaurant, by watching a commercial, working in an office setting or a restaurant as a crew member—inclusion and equity are as evident and familiar as the Golden Arches themselves. Our goal is to ensure at every interaction all are welcome, comfortable, and safe.

We believe that a diverse workforce is critical to the success of McDonald’s and the independent franchisees, and we are committed to making this a continued priority for our Company. We will pursue this aspiration by using McDonald’s influence and scale to accelerate meaningful and overdue societal change for crew and managers, franchisees, suppliers, guests, and communities.

In accordance with our values, this means global actions on a local level designed to:

· Represent the diverse communities in which we operate

· Accelerate cultures of inclusion and belonging

· Dismantle barriers to economic opportunity

To learn more about our global Diversity, Equity and Inclusion strategy, click here.

2 McDonald's staff members smiling together

Positioned for Success

Hundreds of thousands of people got their first job experience working behind the counter or in the kitchens and drive-thrus of McDonald’s. They chose McDonald’s for all kinds of reasons. Regardless of why they joined or how long they stayed, the first job at McDonald’s has served as a springboard to exciting and diverse careers for many successful people. It’s a great start.

For employees who decide to build a career at McDonald’s, the growth opportunities are outstanding. A prime example is Jacques Mignault, McDonald’s Canada’s President and CEO, who began his career as McDonald’s Canada crew. His success story is familiar at McDonald’s Canada – there are incredible career opportunities available and we are committed to promoting from within. Operating in over 100 countries around the world, there are incredible career opportunities available within Canada and abroad.

Workplace Safety

Ensuring a healthy and safe work environment for all employees is a top priority for McDonald’s. We aim to make safety a part of everything we do. Restaurants have workplace safety programs to ensure that our high safety standards and procedures are clearly communicated and reinforced daily. As an important member of the team, you'll be taught to identify and report any potential issues and encouraged to offer suggestions to improve health and safety.

Accommodation

McDonald’s Canada and independent franchisees are committed to a diverse and inclusive workplace for all. Our workplaces have a long-standing policy of providing fair, equitable, and accessible opportunities for all employees and prospective employees. Accommodations during the application process are available upon request.