My Arch Card is lost, stolen or damaged. What should I do?

October 19, 2021

Uh-oh. Lose your Arch Card? Not to worry—we’ve got you covered. Just be sure to keep your activation and reload receipts; you will need them to replace a lost or stolen card.

For damaged cards, call (800) 244-6227 immediately to cancel and replace your card. For lost or stolen cards, call (800) 244-6227 immediately to cancel your card. Then complete and send in the Lost/Stolen Arch Card® Form (PDF 63 KB) along with your original activation receipt.

Please allow 4-6 weeks for delivery of replacement Arch Cards.

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Order Pickup

Scan the code, download the McD’s app & start earning points.*
Order Pickup

Scan the code, download the McD’s app & start earning points.*
McDelivery Partners
*Must opt-in to Rewards to receive points on eligible purchases in the app. You will not earn points when ordering delivery through this website. To earn points on your delivery order, order McDelivery in the McDonald’s app. Prices for delivery may be higher than at restaurants. Delivery/other fees may apply.